Make your drivers a calling card of your firm
Do you want training for your driving staff to optimise their communicative abilities and increase safety when they deal with passengers? Training that, when all’s said and done, increases customer loyalty? Then find out about Communication Training from OMNIplus. So your drivers are ready for every prickly situation.
Principles of on-board conflict management
It is all about body language, de-escalation, action and reaction. Our psychological specialists will use practical examples to explain the right way to behave and speak in conflict situations and lay the basis for customer-oriented communication. Roleplay is used to analyse individual cases and discover the potential for optimisation. This means that OMNIplus Communication Training plays a decisive role in ensuring your drivers are able to act where needed and increasing your customers’ confidence in your company.
The most important facts at a glance
- Training in speech and behaviour techniques
- Confidently dealing with passengers and their individual demands
- Conflict management
- Promoting customer loyalty