30 years ago, OMNIplus came up with an idea that was as simple as it was revolutionary: Bus and coach operators should receive all relevant services from a single source, competently and individually tailored to their needs. This basic idea continues to guide the work of OMNIplus to this day - this applies to digital services as well as to the transformation to eMobility.
OMNIplus was founded in 1996 to offer all services for Setra and Mercedes-Benz buses and coaches from a single source.
1996: Bundling of services As early as 1995, the bus and coach brands Mercedes-Benz and Setra were merged under the umbrella of the former EvoBus GmbH. The bundling of bus and coach-specific services was therefore the logical next step. In 1996, the OMNIplus brand was launched, which from the outset relied on an innovative and individually tailored service portfolio and convinced operators with maintenance packages and, above all, a dense service network. 30 years later, OMNIplus has the largest and densest bus and coach-specific service network in Europe with more than 600 service centers.
The OMNIplus service contracts allow the optimum service scope for buses and coaches to be put together individually.
1998: New service contracts set standards Innovations in the field of services have been a trademark of OMNIplus in the years after its founding and remain so to this day. For example, the introduction of new service contracts already set industry standards for bus and coach-specific services two years after its establishment, as the scope of the contracts is adapted to technological and economic developments. Today, bus and coach companies can put together the service scope so individually and according to requirements that it is perfectly tailored to their fleet. And with the introduction of eServiceContracts for electric buses, customers can be sure that there is the right solution for every fleet.
OMNIplus genuine parts meet the highest quality standards.
1998: Perfection of spare parts supply Parts supply also demonstrates just how right it is to bundle services under one roof, because OMNIplus is immediately developing a huge impact. In the same year in which the service contracts were introduced, the previously separate replacement parts organisations of Mercedes-Benz and Setra vehicles will also be merged. Service is further optimised when the Spare Parts Logistics Centre in Neu-Ulm is commissioned ten years later. Today, the parts portfolio of classic genuine parts and genuine remanufactured parts for buses of both brands is available around the clock in the OMNIplus eShop. The service concept for the customer is also at the heart of eProcurement. This allows the eShop to be integrated directly into the operator’s ERP system. Since 2019, replacement parts can also be produced directly on site in the 3D printer - a revolution in partial supply thanks to modern manufacturing processes.
OMNIplus Reman genuine parts with a convincing life cycle assessment.
Around 40,000 bus replacement parts from the Mercedes-Benz and Setra brands are already 3D printable.
2004: OMNIplus digitises the service world The new millennium also brings new challenges for the bus industry, digital processes are gradually making their way into almost all economic sectors, and buses are no exception. OMNIplus is a true pioneer in the digitalization of services in the bus and coach sectors. The service directory was already available online in 2004. In those years, OMNIplus also opened the online shop, where operators with their own workshop were already able to order parts very easily. Back then, this was a true pioneering achievement in the bus and coach industry. Today, the system recognises the individual fleet of the orderer via the VIN number. Shopping lists help customers and workshop employees to quickly identify replacement parts and thus reduce repair times.
2004: Service offering is classified The zeros are a time when Europe is growing together. Many countries from Central and Eastern Europe join the European Union, and new destinations for buses and coaches are opening up. In 2004, OMNIplus classified its own service outlets, thus ensuring that operators can see at a glance which services are available on site. Today, the locations are classified as BusWorld, BusPort or BusPoint throughout Europe according to their range of services. In Europe, OMNIplus currently operates 35 of its own Daimler Buses Service Centers, the complete service network comprises over 600 service centres in more than 40 countries, of which over 130 are certified as specialised eBus service centres. Further locations are under construction or in planning. In this strong network, OMNIplus also offers the 24h Service, which is available around the clock seven days a week.
In the zeros, Europe is growing together and OMNIplus classifies service centers for a service portfolio that enterprises can rely on.
2017: OMNIplus ON networks the bus and coach More than 20 years after its foundation, the brand is taking a step into a completely new service world. In autumn 2017, OMNIplus ON will be introduced, a digital service that bundles all services relating to buses and coaches in a single portal. This networks vehicle, driver, enterprise and service - always with the focus on creating real added value for the operator. With OMNIplus ON, fleet managers can access vehicle, diagnosis and consumption data in real time at any time and are thus informed about the condition of their vehicles. Day-to-day work is significantly simplified, for example, with the newly introduced over-the-air updates, the software updates are transferred directly to the vehicle without a workshop visit.
The OMNIplus ON Portal offers operators a wide range of digital services, and the newly introduced over-the-air updates bring software updates directly to the vehicle without a workshop visit.
OMNIplus offers a free digital service package for newly delivered buses and coaches.
2022: Comprehensive support for eMobility In addition to digitalization, the transformation to electromobility is another megatrend that requires new answers in service. From 2022, OMNIplus will be introducing new offers around e-mobility, which include services for extending the service life of high-voltage batteries, specific service contracts and training offers and are perfectly tailored to the new drive technology. The services relating to charging infrastructure will be bundled under the umbrella of OMNIplus CHARGE in 2025, where transport companies will be supported in all aspects of the planning and operation of the entire charging infrastructure. With its own service technicians and Charging-as-a-Service, the new brand makes the transformation into eMobility easier than ever.
More than 130 eBus service centers specialise in handling high-voltage technology.
The OMNIplus training course on the topic of hydrogen optimally prepares workshops for work on the eCitaro fuel cell.
On request, Mercedes-Benz CHARGE provides bus companies with the entire eMobility ecosystem from a single source.
2026: Strategic system partner for buses In the anniversary year, new tasks are being attacked at OMNIplus, for example, more and more service centers are being certified than eBus locations, while at the same time the development of a Europe-wide charging infrastructure is being pushed forward. In 30 years of OMNIplus, a lot has changed, but one constant characterises the work of the service brand of Daimler Buses: bus operators receive all services related to the bus from a single source at OMNIplus. Today, OMNIplus is the strategic system partner for bus companies throughout Europe with its dense, bus-specific network of service centers, individual service contracts, training and educational offerings as well as the eShop, OMNIplus ON and Mercedes-Benz CHARGE.
